Conditions of Stay
We look forward to welcoming you to Bunbury Motel and Apartments and will make every effort to meet your requirements. Please note that any form of aggressive or unpleasant behaviour towards our staff will not be tolerated.
General Acceptance
By making a reservation or entering the premises, you agree to the Terms and Conditions of Stay outlined in this document. Third-party terms and conditions will not apply to any guest or staff member at Bunbury Motel and Apartments. In the event of a conflict, Bunbury Motel and Apartments’ Terms and Conditions of Stay will prevail.
Website Images
Please note that all units (rooms, apartments, etc.) have subtle differences in fit and fit-out. While we endeavour to place you in the accommodation shown in the images at the time of booking, this may not always be possible due to availability. As such, your booked unit(s) may differ slightly from the images shown.
Check in / Check out Time
Rooms and Apartments
Check-in: 2pm
Check-out: 10am
Early check-in and late check-out (12pm) may be arranged for a $20 fee, subject to availability.
Late Arrivals
If arriving after 6pm, please contact the Motel directly to arrange check-in and key collection.
Key Deposits
No key bond is required at check-in. However, a $30 charge will be applied for unreturned keys at check-out. This fee may be refunded if the key is returned shortly after your stay, at the Manager's discretion.
Pets
Pets are not permitted within Bunbury Motel and Apartments at any time. A $200 cleaning fee will be charged for any pets found in units. Assistance dogs are exempt from these requirements and charges.
Smoking
Smoking is prohibited inside enclosed public buildings and holiday accommodation. Designated smoking areas are provided. A $500 cleaning fee applies for smoking in holiday accommodation.
Facilities
Children under 12 must be accompanied by an adult in swimming pools and play areas.
Washing lines are provided, and washing should be hung in designated areas only.
Rubbish should be wrapped and placed in designated bins.
Occasionally, facilities may be closed for safety, maintenance, or other reasons beyond our control.
Use of Your Room or Apartment
Guests are required to take care of their accommodation and leave it in a reasonable and tidy condition. A $500 cleaning fee or the cost of repatriation, whichever is higher, will be charged for accommodations not left in a clean condition. Bunbury Motel and Apartments is not responsible for the theft or loss of personal possessions.
Behaviour
Our premises are primarily used by families, and we expect guests to behave accordingly. Noisy, offensive, or inappropriate behaviour will not be tolerated. We reserve the right to refuse entry or eject any person who does not comply with these standards. Children must be supervised by parents or guardians at all times. Quiet time is expected from 9:30pm to 7:00am.
Drones
Guests are not permitted to fly a drone from within, over, or near our properties without our consent.
Recreational drone operators must adhere to the Australian Government’s Drone Privacy Guidelines and comply with CASA’s drone safety rules. Commercial drone operators must also adhere to the Drone Privacy Guidelines, comply with CASA’s drone safety rules, and comply with CASA’s extra rules for commercial drone use including registering your drone and obtaining a licence or accreditation. For more information visit casa.gov.au/knowyourdrone
Failure to obtain our consent to fly a drone, whether recreationally or commercially, and/or failure to comply with the above may result in us filing a drone complaint with CASA.
Guests with Specific Needs
Some rooms are suitable for wheelchairs or those with mobility difficulties. Please inform us of any specific requirements at the time of booking.
Roads and Driving
All relevant road traffic rules apply within the premises. Helmets must be worn when riding bikes, scooters, or skateboards. One parking bay per unit is provided. Additional vehicles should be arranged separately. The speed limit within the premises is 8km/hour. Bunbury Motel and Apartments is not responsible for loss or damage to vehicles except where caused by our negligence.
Visitors
Registered guests may have visitors during their stay. All vehicles and guests must be registered with the office reception prior to entry and must park in guest parking bays. Visitors may not use motel facilities. Visitors must vacate the premises by 9:30pm. Guests and their visitors must comply with motel rules and traffic regulations.
Booking
ID may be required at check-in for accommodation units. Online bookings through third-party websites are not eligible for discounts.
Pricing and Deposits
Advertised prices are based on 2 people (child or adult). Additional people incur an extra charge. Pricing is subject to change until reservations are paid in full. One night's deposit is required at the time of booking. Discounts will only be applied at check-in (excluding OTA and third-party bookings). Full payment may be taken from the credit card provided not more than 72 hours prior to arrival.
Cancellation & Refunds
Cancellations within 72 hours of the booking/arrival date will be charged 100% of the booking total. Cancellations with more than 72 hours' notice will be refunded in full. Cancellations must be confirmed in writing. The Manager may modify terms for exceptional circumstances. No refunds are provided for weather-related reasons or other reasons outside of Bunbury Motel and Apartments' control.
Cancellation or Changes by Us
In exceptional circumstances, we may cancel or change aspects of your booking. You may choose to accept the changes, receive a full refund, or accept an alternative stay at the same price. No compensation is provided for cancellations due to Force Majeure.
Under 18's Policy
Bookings by individuals under 18 are not accepted. All guests under 18 must be accompanied by an adult. We do not accommodate school leavers during the annual 'Schoolies' period. Bookings from school leavers will be cancelled, and cancellation fees forfeited.
Sundry Hire
Cots & Highchairs
Cots and highchairs are available to accommodation guests at no extra cost. Please advise us at the time of booking if you require them.
Fold Away Beds
Fold out beds can be hired (subject to availability). Fold out beds include linen, pillows, and towels.
Amendments to Terms and Conditions
Please note these terms and conditions may be updated from time to time and we encourage guests to regularly review our Terms & Conditions for any updates.
